Digital transformation trends in 2020

Digital transformation trends in 2020 are what any business cares about. These are also trends that are expected to contribute to changing business operations.

Digital transformation is a process that is no longer strange to businesses today. In 2020, activities related to digital transformation in enterprises are predicted to take place more strongly with many new trends expected. Join Acabiz to find out the digital transformation trends in 2020 through the article below.

What is digital transformation?

There are quite a few definitions of digital transformation. But in general, digital transformation is the application of technology to all business activities to achieve more optimal efficiency.

Digital transformation trends in 2020

Not only technology, digital transformation in businesses also requires preparation of both potential and people. Therefore, to have a successful digital transformation, your business needs to be well prepared.

>> Why do businesses need to perform argument passing

Digital transformation trends in 2020

a. Chatbot is more complete

Chatbots will become more complete in the next year thanks to great strides in natural language processing as well as analysis of human emotions. Many people believe that good natural language processing will have a strong impact on the service industry in a positive way. Understanding your customers will improve the quality of products and services.

More businesses will adopt chatbots, reducing the burden on the workforce. While the use of machines will bring about a clear request, emotional difficulty can still occur. New improvements of chatbots hope to bring better user experiences.

b. Connect with the cloud

The process of connecting to the cloud is continuing to improve to keep up with the changing needs of businesses, whether businesses want to store, connect, secure or develop cloud-based applications. Vendors are offering more options and packages for business customers. Plus, it's also a solution that provides a seamless and secure experience.

c. Blockchain becomes more popular

Blockchain has so far brought many surprises. However, it is also too complicated for most people to use. In the coming year, the efforts of companies to apply blockchain not only to cryptography or in the financial sector promises to bring many good things. Other fields such as transportation, services, etc. are expected to exploit many features from this technology.

Current digital transformation trend

According to Hacker Noon, many blockchain trends will appear in 2020, including:

- New ecosystems and business models (typically Kodak's blockchain application image rights management platform);

- Ricardian contracts – smart contracts that are readable by both machines and humans;

- Blockchain Services (BaaS - Blockchain as a Service) - cloud-based services to help businesses optimize the efficiency of Blockchain;

- Hybrid blockchain – a mixture of public and private blockchains, which reduces costs and speeds up operations;

- Asset tokenization on blockchain – ownership of assets managed via blockchain, expected to become popular in 2020.

d. Artificial intelligence

According to Adobe's 2019 survey on digital transformation, artificial intelligence is the most popular trend, providing individual users with the most enjoyable experiences. Many businesses today have also prioritized the application of artificial intelligence to increase personalization for their customers.

e. Voice UI

Currently, about 40% of searches on Google are searched by voice. Businesses also need to know that voice-enabled devices will become more common. The use of voice will help increase interaction as well as the ability to integrate into many parts of the enterprise system.

Digital transformation trends in training

Digital conversion today

In 2019, digital transformation in training has been applied and gradually brought about effectiveness for internal training in enterprises. However, this is still a relatively new field. In addition, training-specific platforms are not optimal for most businesses.

In 2020, digital transformation in training promises to bring many positive changes, helping businesses build high quality human resources.

Digital transformation trends in 2020 are forecast to help businesses change and optimize their operations. Besides, businesses also have the opportunity to change operations, working trends as well as development orientation in a more positive direction.